It's just their "opinion" that the phone is bad. Store reps are not phone technicians, they are sales representatives. Its' too coincidental to have 3 replacement phones all doing the same exact thing within a short period of time. If you have gone through 3 Quickfire phones, and the same thing is happening, I would tend to think that the defect lies in either the charger or the battery and not the phone. I will give it till Monday and see what else goes wrong before I call At & T for the 7th time. The phone will only vibrate on calls not text messages. I had the Quickfire on the home charger all night and a few hours (2) after I woke up the battery is dieing. Or worse case I will have to use my upgrade and pay out of pocket for another phone for my daughter.The last thing I want to do is leave At&t but I am sick and tired of cheap phones and my daughter is 19 so she can go and sign up with another company and I wont have to deal with all this wrote: I will be calling At&T on Monday and I am sure they are going to offer me some phone that I am totally not interested in or my 4th Quickfire. ALL I want is a phone that's going to work. I have 5 phones with At& T and my bills are over $300 a month I have never not paid my bill or had my service interrupted. I didn't even mention that I upgraded my other kids phone a few months ago and was in my core store almost every other day for two weeks with phone issues. My Quickfire wont stay charged more than 3 hours. You know I understand its the maker of the phone (Quickfire) not At&T, but as a loyal customer of At&T than Cingular and now At& T once again I expect them to make this right. Honestly I think the warranty department needs to look at each case individually and not waste peoples time. Its not like were asking for a blackberry we wanted the Propel which is a cheaper phone than the Quickfire, but were told no because we have to go thru 3 Quickfires first. We will try the 3rd Quickfire in one month (we doubt it will be any better being refurbished and all) and than maybe then the warranty department will let us get another phone. I understand all the steps we all have to go thru but sometimes when someone has done everything and has been very inconvenienced things need to be done differently. I have been with At &t and or Cingular since my daughter was in 8th grade and she is now a freshman in college. I totally understand that we have to go thru 3 replacement phones before we can get a new phone (make & model) but its insane that we have been thru 5 phones in 3 months. After being on the phone for an hour or so with one of the nicest tech support agent yet who tried to do everything she could to get us a new phone make and model but was turned down by her management we once again are being sent another Quickfire. Today 1-29-09 I opened the replacement Quickfire and to our surprise it also didn't work. All we wanted was a phone that worked especially since we have been thru 4 phones in 3 months. The said they would send a replacement phone out mind you they didn't have the same color phone my daughter had. I went home and called the warranty department first they tried to get me to go thru the phone insurance and pay a $50 deductible I reminded them that the phone was still under the manufactures warranty. I was told it was not the charger or the battery, the phone was defective and I need to contact the warranty department. One 1-26-09 I took the Quickfire back to my core store. The Quickfire wouldn't hold a charge and kept turning off. Everything seemed to be fine until 2 weeks ago. On 12-10-08 she purchased a Quickfire from our core store in Flint Michigan. Well long story short she had 3 Matrix's in less than 2 weeks before I had her consider paying the difference for another phone. Lets begin 11-08 I wanted to upgrade my daughter phone and she wanted the Matrix.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |